Micro Service Design – Map Your User Flow & Identify Gaps

Your customer journey feels messy, confusing, or inconsistent? Let’s map it, find the friction, and fix it with smart, design-led thinking! This compact service design package helps you look at 1 core journey (e.g. ordering flow, onboarding, booking) and gives you a fresh outside-in perspective. What’s included: 🗺 Simple visual user journey map ⚠️ 3–5 friction points or improvement areas 💡 3 design ideas or service tweaks (lightweight, actionable!) 🎥 Optional: video walkthrough or Loom explanation 🎯 What you’ll get: 📄 A clear picture of how your service feels to users ✨ Small changes that can make big improvements 🚀 Ideas you can implement without hiring a full UX team 👥 How we’ll work together: 🧭 Opening Meeting We’ll discuss your goals, the current journey, and available data or insights. 🔄 Optional Follow-Up Scheduled only if needed—if progress is clear, we keep it light and efficient. 🎉 Final Meeting Showcasing your updated journey map, friction points, and suggested improvements. 📍 All sessions online via Zoom or Google Meet. 📍 Offline meetings available by request in South Jakarta. Langkah Pekerjaan 1. Opening Meeting: We’ll discuss your goals, the current journey, and available data or insights. 2. Optional Follow-Up: Scheduled only if needed—if progress is clear, we keep it light and efficient. 3. Final Meeting: Showcasing your updated journey map, friction points, and suggested improvements.